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Are you a gaming professional who knows how to turn a great room into a legendary one?

The newly renovated Riverwood Hotel is on the hunt for a Gaming Supervisor who is ready to own the floor, lead by example, and deliver a VIP experience for our loyal locals. With our traditional sports bar, Bonanza Lounge, bottle shop, function facilities, and outdoor courtyard, we are a true all-rounder venue, and our gaming room is at the heart of the action.

As part of the IRIS group, we believe in recognising potential and building successful businesses that integrate the best parts of hospitality and community development. We're looking for a leader who treats the gaming room like their own business, someone who is visible, high-energy, and knows that real people and places are the foundation of our success.

A day in the life of a Gaming Supervisor:

• Know the regulars by name and make them feel right at home in our Bonanza Lounge

• Work closely with Venue Management to keep the room running smoothly, safely, and within all regulatory requirements

• Lead and mentor the gaming team, sharing your knowledge and helping them deliver the best service in the business

• Maintain a vibrant, secure, and customer-focused environment across the gaming floor

• Bring the good vibes, great service, and friendly smiles every single shift

• Handle payouts, minor machine faults, and patron inquiries with professionalism and care

About you:

• You've been in the gaming room world for a while, as an attendant, senior attendant, or supervisor

• You've learned from great managers and are now ready to step up and take ownership

• You've got the confidence, pride, and people skills to be the face of the gaming room

• You understand compliance, responsible gambling practices, and safe gaming inside and out

• You remain calm and composed under pressure, with excellent problem-solving abilities

• You have a professional, well-groomed appearance and a positive, approachable attitude

• You hold a current RSA, RCG & ARCG certification (as per NSW requirements)

If you're all about great service, happy players, and running a top-notch gaming room, we'd love to chat.

The benefits are good too!

• Grow your career within the IRIS group, a rapidly expanding portfolio of over 57 venues, three vineyards, and more

• Be part of a supportive, dynamic team in a beautifully renovated, community-focused venue

• Staff discount benefits across the venue

• Flexible rostering with a focus on work-life balance

• Join a company that values real people and we know that our team is the foundation of our success

Ready to make your mark at the Riverwood Hotel?

If you're a self-motivated leader who prides themselves on delivering a premium guest experience, we want to hear from you.

Please submit your resume and a brief cover letter telling us why you'd be the perfect fit for our Gaming Supervisor role.

IRIS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. Only shortlisted candidates will be contacted. In line with our commitment to responsibility, the successful applicant will be required to complete a National Police Check as part of the recruitment process.

Experience & Qualifications

• Minimum 2 years experience in a gaming room environment, preferably in a senior attendant or supervisory capacity

• Current NSW RSA, RCG & ARCG certifications (essential)

• Comprehensive knowledge of gaming machine operations, TAB, and Keno

Knowledge & Compliance

• Strong understanding of responsible gambling practices and regulatory requirements

• Ability to identify and respond to potential issues in line with venue policies

• Sound knowledge of cash handling procedures and gaming room reconciliations

Skills & Attributes

• Natural people skills with the ability to build genuine rapport with regular patrons

• Confidence to be the visible, approachable leader on the gaming floor

• Excellent communication and problem-solving abilities

• Calm and composed demeanour when handling queries or challenges

• Professional presentation with a warm, friendly attitude

• Strong attention to detail and pride in delivering a premium guest experience

• Reliable, trustworthy, and committed to maintaining a safe environment

Availability

• Flexibility to work a variety of shifts, including nights, weekends, and public holidays